> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kelviq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Checkout Sessions

> Monitor live traffic and debug failed purchase attempts

While the **Orders** page tracks successful revenue, the **Checkout Sessions** page tracks every single attempt.

This is your granular, real-time log of what is happening on your payment page right now. It is essential for debugging failed transactions and recovering abandoned carts.

## Accessing sessions

<Steps>
  <Step title="Navigate">
    Go to **Sales > Checkout sessions** in the sidebar.
  </Step>

  <Step title="Filter">
    Use the status tabs to isolate specific types of traffic:

    * **Open:** Customers currently on the payment page.
    * **Succeeded:** Completed purchases.
    * **Failed:** Declined cards or errors.
    * **Expired:** Sessions where the customer left without paying.
  </Step>
</Steps>

<Frame>
  <img height="200" src="https://mintcdn.com/kelviq/cBRq5rOLSFAk2jej/images/checkout-sessions-list.png?fit=max&auto=format&n=cBRq5rOLSFAk2jej&q=85&s=52c5b51013844e86f1c61b425cdd041e" alt="List of checkout sessions showing status and customer emails" data-path="images/checkout-sessions-list.png" />
</Frame>

## Session details

Click on any session to see the raw data. This is useful if you need to understand *why* a transaction failed (e.g. "Card expired" vs "Insufficient funds").

<Frame>
  <img height="200" src="https://mintcdn.com/kelviq/cBRq5rOLSFAk2jej/images/checkout-session-detail.png?fit=max&auto=format&n=cBRq5rOLSFAk2jej&q=85&s=b2c2aaac6721d8f77b5d49782a36a5cf" alt="Detailed view of a checkout session including timeline" data-path="images/checkout-session-detail.png" />
</Frame>

### Customer & context

See exactly who is attempting to buy and where they are coming from.

* **Customer info:** Email address, location, and IP address.
* **Product:** The specific item or license they are trying to purchase.
* **Device:** The payment method and device type used.

### The timeline

The timeline allows you to reconstruct the customer's journey step-by-step.

1. **Session created:** The moment they clicked your buy button.
2. **Details provided:** When they filled in their email or card info.
3. **Outcome:** The specific failure reason (e.g. `card_declined`) or success message.

## Actions & recovery

This page gives you tools to assist customers who are stuck.

* **Recover sales**
  If you see a **Failed** session, you can use the email address to reach out and offer support.
* **Share portal access**
  For successful sessions, you can copy the **Portal Link** directly from the details view and send it to the customer manually.
* **Resend receipt**
  Trigger a new email receipt if the customer missed the first one.
* **View order**
  Click the **Order** button to jump straight to the official revenue record in the Orders page.