> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kelviq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> Track revenue and manage individual customer purchases

The **Orders** page is your central hub for transaction history. It shows a real-time list of every purchase made through your checkout.

Navigate to **Sales > Orders** in the sidebar to access it.

<Frame>
  <img height="200" src="https://mintcdn.com/kelviq/KjIe8wrgppDUlVry/images/orders-list-view.png?fit=max&auto=format&n=KjIe8wrgppDUlVry&q=85&s=9654a1b528bec5305f9d7aa3f4d5f6e1" alt="Orders list view showing customer email, product, and status" data-path="images/orders-list-view.png" />
</Frame>

## The order list

The main view provides a high-level summary of your incoming revenue. You can see:

* **Customer:** Email address of the buyer.
* **Product:** What they purchased.
* **Status:** The current state (Paid, Refunded, Chargeback).
* **Date:** When the order was placed.
* **Revenue:** The total amount captured.

### Filtering

You can filter the list to find specific transactions.

* **Date range:** Select specific days or months.
* **Status:** Filter by Paid, Refunded, or Chargeback.

### Quick actions

Click the **three-dot menu (...)** on any row to perform quick actions without opening the full details.

<Frame>
  <img height="200" src="https://mintcdn.com/kelviq/KjIe8wrgppDUlVry/images/orders-quick-actions.png?fit=max&auto=format&n=KjIe8wrgppDUlVry&q=85&s=16f52e2e325c52fef868beef2110bc27" alt="Meatball menu showing refund and receipt options" data-path="images/orders-quick-actions.png" />
</Frame>

* **Refund payment:** Initiate a full or partial refund.
* **Send receipt:** Resend the email receipt to the customer.
* **Generate invoice:** Download the official invoice for the transaction.

***

## Order details

Click on any row to open the **Order Drawer**. This panel gives you complete control over that specific transaction.

<Frame>
  <img height="200" src="https://mintcdn.com/kelviq/KjIe8wrgppDUlVry/images/order-drawer-overview.png?fit=max&auto=format&n=KjIe8wrgppDUlVry&q=85&s=8a5131abf4f0e9bfd051d40cbaf2324c" alt="Side drawer showing customer details and order summary" data-path="images/order-drawer-overview.png" />
</Frame>

### Overview

The default view shows the core transaction data.

* **Customer details:** Name, email, and IP address.
* **Payment info:** Credit card last-4, banking details, and billing address.
* **Order summary:** Line items, taxes (VAT/GST), discounts applied, and the total charge.

### Deliverables

Manage exactly what this specific customer received.

* **Licenses:**
  View the generated license key. You can edit activation limits, change the expiry date, or deactivate the key entirely if you suspect abuse.
* **Downloads:**
  See which files the customer has access to. You can remove or hide specific files for this order if you need to revoke access to a particular asset.
* **Links:**
  View the external links shared with this customer.

### Subscription

If the order is tied to a recurring plan, a **Subscription** tab will appear.

* Click the subscription ID to see the full billing history.
* Check upcoming renewal dates and past invoices.
* See if other products were bundled in the same plan.

### Timeline

The timeline acts as an audit log for the order. It tracks every event chronologically.

<Frame>
  <img height="200" src="https://mintcdn.com/kelviq/KjIe8wrgppDUlVry/images/order-timeline.png?fit=max&auto=format&n=KjIe8wrgppDUlVry&q=85&s=2cd77bc2e4ddbf31583da21012216110" alt="Timeline view showing order creation, payment success, and email receipts" data-path="images/order-timeline.png" />
</Frame>

* Order created
* Receipts and invoices sent
* Payment success or failure
* Subscription creation

This is useful for debugging customer issues, such as verifying if they actually received their receipt email.
