> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kelviq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer emails

> The automated emails Kelviq sends to your customers, when each one goes out, and how to turn them off

Kelviq emails your customers at each step of a purchase or subscription: receipts, invoices, trial reminders, failed payment notices, and more. Every email is on by default. Open **Settings → Customer emails** to preview an email or turn it off.

![The Customer emails settings page with switches for subscription and payment emails](https://mintcdn.com/kelviq/PslNpXzQ4E11z7H3/images/settings/customer-emails.webp?fit=max\&auto=format\&n=PslNpXzQ4E11z7H3\&q=85\&s=6baa958fb4e1f08e84e05a0a00b8cea6)

Click the eye icon next to an email to preview it. Use its switch to stop sending it. Turning an email off stops future sends only.

## Subscriptions and lifecycle

| Email | When it's sent |
| - | - |
| **Trial expiring** | 3 days before a free trial converts to a paid subscription. |
| **Plan changed** | When the customer upgrades or downgrades. |
| **Subscription canceled** | When a subscription is canceled, to confirm it will end. |

## Payments and receipts

| Email | When it's sent |
| - | - |
| **Payment successful** | After each successful charge, one-time or recurring. |
| **Order receipt and confirmation** | Right after the customer completes checkout. |
| **Invoice email** | After each billing cycle, with the invoice. |
| **Refund processed** | When you issue a refund. |

## Dunning and recovery

These emails help you collect failed subscription payments. Keep them on unless you send your own.

| Email | When it's sent |
| - | - |
| **Upcoming invoice reminder** | Before a renewal charge. |
| **Payment failed** | As soon as a charge is declined. |
| **Payment past due** | As a follow-up when an invoice is still unpaid. |
| **Payment reminder** | For outstanding payments, before escalation. |
| **Card expired** | Before the renewal, when the customer needs to update their card. |

## Abandoned checkout recovery

Up to three reminders go to customers who start a checkout and leave without paying. One switch controls all three. You can also offer a percentage off the checkout total in the final reminder. Only one discount can be active per product, so the offer isn't sent if another discount already applies.

[Abandoned cart recovery](/sales/abandoned-cart-recovery) covers when a checkout counts as abandoned, the reminder schedule, and what happens when it expires.

## Customer account

| Email | When it's sent |
| - | - |
| **Payment method updated** | When the customer saves a new payment method in the [customer portal](/customer-portal/managing-payment-methods). |


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