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Documentation Index

Fetch the complete documentation index at: https://docs.kelviq.com/llms.txt

Use this file to discover all available pages before exploring further.

While the Orders page tracks successful revenue, the Checkout Sessions page tracks every single attempt. This is your granular, real-time log of what is happening on your payment page right now. It is essential for debugging failed transactions and recovering abandoned carts.

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Accessing sessions

1

Navigate

Go to Sales > Checkout sessions in the sidebar.
2

Filter

Use the status tabs to isolate specific types of traffic:
  • Open: Customers currently on the payment page.
  • Succeeded: Completed purchases.
  • Failed: Declined cards or errors.
  • Expired: Sessions where the customer left without paying.
List of checkout sessions showing status and customer emails

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Session details

Click on any session to see the raw data. This is useful if you need to understand why a transaction failed (e.g. “Card expired” vs “Insufficient funds”).
Detailed view of a checkout session including timeline

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Customer & context

See exactly who is attempting to buy and where they are coming from.
  • Customer info: Email address, location, and IP address.
  • Product: The specific item or license they are trying to purchase.
  • Device: The payment method and device type used.

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The timeline

The timeline allows you to reconstruct the customer’s journey step-by-step.
  1. Session created: The moment they clicked your buy button.
  2. Details provided: When they filled in their email or card info.
  3. Outcome: The specific failure reason (e.g. card_declined) or success message.

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Actions & recovery

This page gives you tools to assist customers who are stuck.
  • Recover sales If you see a Failed session, you can use the email address to reach out and offer support.
  • Share portal access For successful sessions, you can copy the Portal Link directly from the details view and send it to the customer manually.
  • Resend receipt Trigger a new email receipt if the customer missed the first one.
  • View order Click the Order button to jump straight to the official revenue record in the Orders page.