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While the Orders page tracks successful revenue, the Checkout Sessions page tracks every single attempt. This is your granular, real-time log of what is happening on your payment page right now. It is essential for debugging failed transactions and recovering abandoned carts.

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Accessing sessions

1

Navigate

Go to Sales > Checkout sessions in the sidebar.
2

Filter

Use the status tabs to isolate specific types of traffic:
  • Open: Customers currently on the payment page.
  • Succeeded: Completed purchases.
  • Failed: Declined cards or errors.
  • Expired: Sessions where the customer left without paying.
List of checkout sessions showing status and customer emails

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Session details

Click on any session to see the raw data. This is useful if you need to understand why a transaction failed (e.g. “Card expired” vs “Insufficient funds”).
Detailed view of a checkout session including timeline

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Customer & context

See exactly who is attempting to buy and where they are coming from.
  • Customer info: Email address, location, and IP address.
  • Product: The specific item or license they are trying to purchase.
  • Device: The payment method and device type used.

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The timeline

The timeline allows you to reconstruct the customer’s journey step-by-step.
  1. Session created: The moment they clicked your buy button.
  2. Details provided: When they filled in their email or card info.
  3. Outcome: The specific failure reason (e.g. card_declined) or success message.

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Actions & recovery

This page gives you tools to assist customers who are stuck.
  • Recover sales If you see a Failed session, you can use the email address to reach out and offer support.
  • Share portal access For successful sessions, you can copy the Portal Link directly from the details view and send it to the customer manually.
  • Resend receipt Trigger a new email receipt if the customer missed the first one.
  • View order Click the Order button to jump straight to the official revenue record in the Orders page.