Digital Downloads

Documentation Index

Fetch the complete documentation index at: https://docs.kelviq.com/llms.txt

Use this file to discover all available pages before exploring further.

Digital Downloads allow you to attach downloadable files to your plans. Customers who purchase your plan can access these files after completing their purchase.

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Overview

Use Digital Downloads to deliver:

• Course content – PDFs, videos, or supplementary materials
• E-books – Digital books in PDF, EPUB, or other formats
• Software – Installers, license files, or application packages
• Templates – Design files, spreadsheets, or document templates
• Any other digital content your customers need

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Accessing Digital Downloads

1. Navigate to Products in the sidebar
2. Select the product containing your plan
3. Click on the plan you want to edit
4. Scroll down to the Digital downloads section
5. Click the expand arrow to open the section

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Uploading Files

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How to Upload

1. Open the Digital downloads section
2. Click anywhere in the upload area, or drag and drop files directly
3. Select one or more files from your computer
4. Files will begin uploading automatically
5. Once complete, files appear in the Uploads list

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Upload Progress

While uploading, you’ll see:

• File name and size
• Progress bar showing upload percentage
• Status indicator (uploading, complete, or error)

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File Size Limits

• Maximum file size: 5 GB per file
• Multiple files: You can upload multiple files at once

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Supported File Types

All file types are supported, including:

• Documents: PDF, DOCX, TXT, etc.
• Images: PNG, JPG, GIF, SVG, etc.
• Videos: MP4, MOV, AVI, etc.
• Audio: MP3, WAV, FLAC, etc.
• Archives: ZIP, RAR, 7Z, etc.
• Software: EXE, DMG, APP, etc.
• Any other file format

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Managing Files

Each uploaded file has a toggle switch and a menu button (⋯) with additional options.

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Enable/Disable Files

You can temporarily hide files from customers without deleting them:

1. Find the file in the uploads list
2. Click the toggle switch next to the file
3. Enabled (toggle on): Customers can download this file
4. Disabled (toggle off): File is hidden from customers

This is useful when you need to temporarily remove access to a file or prepare files before making them available.

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File Actions Menu

Click the menu button (⋯) next to any file to access additional options:

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Download

Use the Download option to:

• Verify that the file uploaded correctly
• Check file contents before enabling for customers
• Save a local backup of uploaded files

To download a file:

1. Click the ⋯ menu button next to the file
2. Select Download
3. The file will download to your computer

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Delete

To permanently remove a file:

1. Click the ⋯ menu button next to the file
2. Select Delete
3. The file will be permanently removed

Note: Deleted files cannot be recovered. Make sure you have a backup before deleting.

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Customer Experience

After a successful purchase, customers can:

1. Access the order confirmation page
2. View all downloadable files associated with their purchased plan
3. Click to download each file directly

Files remain accessible to customers as long as their subscription or purchase is active.