Why Do I Have Multiple Customer Accounts?
You might notice that you have multiple customer accounts under your profile, even if you are using a single email address. When you subscribe to multiple products using the same email address, our system automatically creates a separate customer ID for each product subscription. This is intentionally designed so that you can independently manage the payment methods for each individual product—such as setting a default payment method, adding a new payment method, or deleting an existing one. If you have multiple products managed under the same customer ID, those products will be listed together under that specific customer profile. Key takeaway: Each separate customer account has its own:- Assigned products and active subscriptions
- Payment methods
- Billing details
Payment Methods and Fallback
When managing your subscriptions and billing details, it’s important to understand how payment methods are prioritized to ensure your services remain uninterrupted.Default Payment Method
In your Billing Settings, you can add multiple payment methods (such as credit cards, Amazon pay, Link, UPI etc.. ) and designate one as your Default Payment Method.How the Fallback Works
When a subscription renews or an automatic charge occurs, the system will primarily attempt to charge the payment method that was selected at the time of subscription. However, if the primary payment method used for the subscription fails (e.g., due to an expired card, insufficient funds, or a processing error), the system will automatically use your Saved Default Payment Method as a fallback. This fallback mechanism ensures that your subscription remains active and you do not experience any disruption in service.Managing Your Payment Methods
Below are detailed instructions on how to keep your billing information up to date across your customer accounts.Adding a Payment Method
You can add multiple payment methods to ensure you always have a valid card on file for your subscriptions.- Navigate to Settings from the main menu and select the Billing tab.
- Locate the specific customer account you wish to update (if you have multiple accounts).
- Click on the Add Payment Method button.
- Securely enter your new credit card details (card number, expiration date, and CVC or other payment methods) and click save. The card will now appear under your “Saved payment methods”.
Setting a Default Payment Method
Your default payment method acts as a reliable fallback if an active subscription charge fails.- Navigate to Settings > Billing.
- Find the card you want to prioritize under your saved payment methods.
- Click the star icon next to the saved card to set the it as default. You should see a “DEFAULT” badge appear next to the card, indicating it is now your primary fallback payment method
Deleting a Payment Method
If a card has expired or you no longer want to use it for future billing, you can easily remove it. Note: You cannot delete a card that is currently set as your default payment method.- Navigate to Settings > Billing.
- Locate the saved card you want to remove.
- Click the trash can icon next to the payment method to remove payment method from your account.