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An order is created for each purchase made through your checkout: one-time payments, the first payment of a subscription, and each renewal. Open Sales → Orders to see them.
The Orders page with the status filter open, listing orders with their customer, product, status, date, and amount
Each row shows the order ID, the customer’s email and name, the product, the status, when the order was paid, and the amount. Search by name or order ID, filter by status, and change the date range with the filters above the list.

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Order statuses

The same values come back as status from the Orders API: PENDING, COMPLETE, FAILED, REFUNDED, PARTIAL_REFUND, CANCELLED, and FRAUDULENT.

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Quick actions

Click ⋯ at the end of a row:
  • Refund payment: refund the full amount or part of it.
  • Resend receipt: email the receipt to the customer again.
  • Generate invoice: create and download the invoice for the order.

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Order details

Click the customer on any row to open the order’s details.
Order details for a $49 Acme Analytics Pro order, with the customer, line items, totals, and the order timeline
The panel shows the order status and date, the customer’s name, email, and country, and each item with its subtotal, discount, tax, and total. Click ⋯ at the top for the same actions as the list, plus Copy signed portal link to send the customer a link to their customer portal. The tabs below the totals show what the customer received and what happened to the order:
  • Downloads: the files the customer can download. You can remove or hide a file for this order to revoke access.
  • License: the license key issued for the order. You can edit the activation limit, change the expiry date, or deactivate the key.
  • Links: the links shared with the customer after purchase.
  • Timeline: every event on the order, newest first, such as Order created, Order completed, receipts and invoices sent, and payment results. Use it to check, for example, whether a customer was sent their receipt.

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Custom field responses

If the checkout collected custom fields, the customer’s answers are saved on the order. You can see them in the order details drawer. They’re returned as customFieldsData on the order in the API and as custom_fields_data in the order.created, order.updated, and order.refunded webhooks.