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The Orders page is your central hub for transaction history. It shows a real-time list of every purchase made through your checkout. Navigate to Sales > Orders in the sidebar to access it.
Orders list view showing customer email, product, and status

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The order list

The main view provides a high-level summary of your incoming revenue. You can see:
  • Customer: Email address of the buyer.
  • Product: What they purchased.
  • Status: The current state (Paid, Refunded, Chargeback).
  • Date: When the order was placed.
  • Revenue: The total amount captured.

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Filtering

You can filter the list to find specific transactions.
  • Date range: Select specific days or months.
  • Status: Filter by Paid, Refunded, or Chargeback.

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Quick actions

Click the three-dot menu (…) on any row to perform quick actions without opening the full details.
Meatball menu showing refund and receipt options
  • Refund payment: Initiate a full or partial refund.
  • Send receipt: Resend the email receipt to the customer.
  • Generate invoice: Download the official invoice for the transaction.

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Order details

Click on any row to open the Order Drawer. This panel gives you complete control over that specific transaction.
Side drawer showing customer details and order summary

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Overview

The default view shows the core transaction data.
  • Customer details: Name, email, and IP address.
  • Payment info: Credit card last-4, banking details, and billing address.
  • Order summary: Line items, taxes (VAT/GST), discounts applied, and the total charge.

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Deliverables

Manage exactly what this specific customer received.
  • Licenses: View the generated license key. You can edit activation limits, change the expiry date, or deactivate the key entirely if you suspect abuse.
  • Downloads: See which files the customer has access to. You can remove or hide specific files for this order if you need to revoke access to a particular asset.
  • Links: View the external links shared with this customer.

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Subscription

If the order is tied to a recurring plan, a Subscription tab will appear.
  • Click the subscription ID to see the full billing history.
  • Check upcoming renewal dates and past invoices.
  • See if other products were bundled in the same plan.

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Timeline

The timeline acts as an audit log for the order. It tracks every event chronologically.
Timeline view showing order creation, payment success, and email receipts
  • Order created
  • Receipts and invoices sent
  • Payment success or failure
  • Subscription creation
This is useful for debugging customer issues, such as verifying if they actually received their receipt email.