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Kelviq emails your customers at each step of a purchase or subscription: receipts, invoices, trial reminders, failed payment notices, and more. Every email is on by default. Open Settings → Customer emails to preview an email or turn it off.
The Customer emails settings page with switches for subscription and payment emails
Click the eye icon next to an email to preview it. Use its switch to stop sending it. Turning an email off stops future sends only.

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Subscriptions and lifecycle

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Payments and receipts

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Dunning and recovery

These emails help you collect failed subscription payments. Keep them on unless you send your own.

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Abandoned checkout recovery

Up to three reminders go to customers who start a checkout and leave without paying. One switch controls all three. You can also offer a percentage off the checkout total in the final reminder. Only one discount can be active per product, so the offer isn’t sent if another discount already applies. Abandoned cart recovery covers when a checkout counts as abandoned, the reminder schedule, and what happens when it expires.

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Customer account